Warranty & Returns

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Warranty & Returns

We stand behind the quality of the EMDR Kit Wireless. Below you will find the details regarding our professional warranty coverage and our 30-day return policy.

Warranty Coverage

The Light Tube, Pulsators, Headphone, and carrying bag come with a two-year warranty starting on the day of delivery.

  • Exclusions: Chargers and cables are considered consumables and are not covered under the warranty.

  • Reporting: Any product defects or incomplete deliveries must be reported within 14 days of receipt via email to info@emdrkit.com.

Warranty Conditions

The warranty ensures your kit functions as intended, but it does not apply in the following cases:

  • Improper Use: Defects caused by failure to handle the product with care or use contrary to the supplied instructions.

  • Third-Party Equipment: Damage resulting from the use of accessories, software, or services not manufactured by EMDR Kit.

  • Unauthorized Repairs: If the product has been opened, modified, or repaired by an unauthorised party.

  • Environmental Damage: Exposure to moisture, extreme temperatures, corrosion, or liquid spillage.

Troubleshooting & Repairs

If you experience a technical issue, please complete the troubleshooter on our website first. Many issues can be resolved remotely. If a repair is necessary:

  • In-Warranty: We provide replacement or repair within a few business days.

  • Out-of-Warranty: If your kit is damaged outside of the warranty terms or period, we can still repair it for you. We will provide a cost estimate in advance for parts, labor, and shipping to prevent surprises.

  • Repair Warranty: We offer a 12-month warranty on all repaired parts from the time you receive them.

30-Day Return Policy

We offer a 100% money-back guarantee if the product is returned within 30 days of receipt. If you are not satisfied with your purchase, you can return it based on these rules:

  • Notification: Let us know within 30 days of receipt via email that you wish to return the product. We will then provide the return address.

  • Condition: The product must be returned in its original packaging and in the same condition as it was received.

  • Refund Process: Once we receive and inspect the item, we will notify you. The purchase price is typically refunded to your account within 5 working days.

  • Shipping Costs: Please note that we cannot refund original or return shipping costs.