EMDR Kit Classic: How to Fix Pulsator Issues
If your wired pulsators are not vibrating correctly, the issue is typically related to a physical connection, a cable fault, or a specific setting on the controller. Since these units are powered directly by the wire, they do not require Bluetooth or "waking up" like the wireless version.
1. Connection and Hardware Checks
The most frequent cause of failure for the Classic pulsators is a loose plug or a damaged wire.
Verify the Port: Ensure the main pulsator cable is pushed firmly into the top socket of the controller labeled Pulsators.
Check the Y-Splitter: Both pulsators connect to a single Y-splitter cable. Ensure both individual pulsators are fully plugged into the ends of this splitter.
The "Swap" Test: If only one pulsator works, try swapping the two pulsators on the splitter ends.
If the same pulsator remains silent after swapping, that specific pulsator has a hardware fault.
If the other pulsator stops working after the swap, the issue is likely with that side of the Y-splitter cable.
Cable Inspection: Look for any sharp bends, frays, or exposed wiring along the length of the cables.
2. Controller Settings
If the pulsators are connected but not vibrating, the session may be paused or the intensity might be too low to feel.
The Start/Stop Button: Briefly press the power button to ensure the session is running. You should see the timer activate on the display.
Check Intensity (Intense): The vibration level might be set to zero or a very low level.
Press the [M] (Menu) button until the screen reads Intense.
Use the Navigation Arrows (left/right) to increase the value until you feel the vibration.
Check Speed: If the speed is set to the absolute minimum, the vibration may feel "stuck" or too slow to notice. Use the Speed (+) button on the right side of the controller to increase the pace.
3. Power and Battery Status
Wired pulsators draw their energy from the controller's internal battery. If the battery is nearly empty, the controller may stop powering the vibration motors to keep the screen alive.
Check the Battery Icon: If you see an Empty Battery (outline only), plug in the adapter.
Charging Signals:
Animated Battery: The unit is currently charging.
Full Battery Icon: The unit is fully charged or connected to power.
Test while Plugged In: If the pulsators only work when the charger is connected, the controller's internal battery may need to be replaced.
4. Maintenance and Care
Hygiene: Clean the pulsators with a damp (not wet) cloth or a disinfectant wipe after use.
Avoid Moisture: Do not submerge the pulsators. If liquid enters the casing, it can corrode the motor and cause permanent damage.
Storage: Avoid wrapping the cables tightly around the controller, as this can cause internal wire breakage over time.
Still not working?
If the settings are correct and there is no visible damage but the pulsators remain silent, there may be an internal hardware failure.
Please head to our website and fill out the Troubleshooter Form. Our technical team will review your information to provide a specific solution, repair, or replacement as quickly as possible.