Contacting EMDR Kit: Channels & Reply Times
We know that your equipment is vital to your clinical practice. Whether you have a technical question or need a quote for your clinic, we aim to get you back to your sessions as quickly as possible.
| Channel | Best For... | Availability |
| Live Chat (Pulsie) | Quick troubleshooting, pricing, and simple FAQs. | 24/7 (AI) |
| Email / Contact Form | Repairs, complex order changes, and formal quotes. | Mon–Fri |
| Troubleshooter Form | Starting an official repair or warranty claim. | 24/7 |
When Will I Hear Back?
We pride ourselves on being fast so you don't have to reschedule clients.
Standard Reply Time: We respond to all inquiries within one business day.
Weekend Note: If you reach out on Friday evening or over the weekend, we will get back to you on Monday.
Need an Immediate Answer?
Before reaching out, check our Support Page and Knowledge Base. Most technical questions about pairing wireless pulsators or adjusting Light Tube settings, can be answered in under two minutes using our step-by-step guides.
If you are reporting a fault: Please have your order number ready. This allows our team to assist you as quickly as possible.